Benefits and Advantages
Benefits of the system for the customer
- Quality guaranteed for the products and services offered by certified establishments.
- Customer participation in continuous improvement in the certified establishment (dealing with minor problems, complaints, suggestions and questionnaire systems).
- Greater confidence in the professionalism of the staff.
- Adaptation of services to customer needs and expectations.
- Greater assurance for the customer in the choice of establishments holding this certificate.
Advantages of the system for companies
- Improved corporate management, which is reflected in the excellence of the product and therefore becomes a competitive differentiation strategy.
- Increased staff training, which reinforces their motivation and contributes to their integration.
- Availability of a specific management tool for the tourism sector which is being continually updated.
- Increased customer satisfaction, since the Quality System permits their expectations to be met.
- Immersion of the establishment in a process of continuous improvement.
- Recognition by the tourism industry, tour operators and customers.
- Use of the "Q" symbol as a promotion and marketing instrument.
- New vision of the establishment as an unit